We want to make sure you are 100% happy with the selection of the number(s)
You have the right to Cancel the order or exchange the Number before we dispatch the Sim Card or the PAC Code, once PAC Code has been issued we cant refund the amount.
How do I cancel an order?
If you choose to cancel an order that you have not yet received, please call 07900 300 300 and inform one of our colleagues whether you would like a refund or exchange. To speed up the process, please have your order number to hand before calling.
Once we have received your request, we will look on our system to see if the item has been dispatched, if the item has been dispatched we cant refund the amount or exchange due to high security measures of the Sim Card, proof of delivery can be requested by yourself for your assurance.
If the Number has not been dispatched, we will exchange the number or refund the payment as you require.